(4.5 / 5)3+ Ratings

Just Eat Reviews

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Overall Rating

4.5

3 Reviews

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About Just Eat

Just-Eat.com, also known as Just Eat Takeaway.com N.V., is a Dutch multinational online food ordering and delivery company. It was formed from the merger of London-based Just Eat and Amsterdam-based Takeaway.com in 2020. The company operates various food ordering and delivery platforms in twenty countries, where customers can order food online from restaurants’ menus, and have it delivered by restaurant or company couriers directly to their home or workplace using an app or website.

The company is the parent of food delivery brands including Takeaway.com, Lieferando, Thuisbezorgd.nl, Pyszne.pl, 10bis in Israel, and those acquired from Just Eat, including SkipTheDishes and Menulog. Since the merger, the company has acquired Grubhub in the United States and Bistro.sk.

For more information, please visit the Just-Eat.com website.

Just Eat Pros & Cons

Pros of Just Eat:

Convenience: Just Eat simplifies the process of ordering food by providing a single platform where customers can browse and order from various restaurants.
Instant Visibility: Restaurants can quickly establish an online presence without needing to develop their own website, which is crucial for agility in the current market.
Cost Efficiency: Using Just Eat can be more cost-effective than managing in-house delivery services, as it saves on packaging, delivery, payment services, and order tracking technologies.
Customer Base Expansion: Familiar apps like Just Eat provide a trust buffer, helping restaurants build their customer base, especially during times of dine-in restrictions.

Cons of Just Eat:

Commission Fees: Restaurants often pay a significant commission on each order, which can reduce their overall earnings. For example, some restaurants report earning less than half of their online sales through Just Eat.
Customer Service Issues: There have been numerous complaints about poor customer service, including delayed or incorrect orders, and difficulties in resolving issues.
Menu Restrictions: Restaurants may face restrictions on menu changes, which can be frustrating for businesses that need to adapt quickly to changing consumer preferences.
Reliability Concerns: There have been reports of drivers stealing food or delivering orders late, which can lead to customer dissatisfaction and negative reviews.

Overall Assessment: While Just Eat offers convenience and instant visibility, its high commission fees, customer service issues, and reliability concerns make it a mixed bag for restaurants. The decision to use Just Eat should be carefully weighed against the potential benefits and drawbacks.

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Just Eat Customer Reviews (3)

0/5

Howard Ezell

Verified Buyer

Jul 27, 2024

Billy Williamson

Verified Buyer

Jul 27, 2024

Laura Pugh

Verified Buyer

Jul 26, 2024

Just Eat Customer’s Q&A

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Just Eat Features and Benefits

Just-Eat.com is a popular online food ordering and delivery platform. Here are some of its key features and benefits:

User Registration: Allows customers to create a personal account for easy order tracking and personalized recommendations.
Restaurant Listings: Provides a wide range of local takeaway restaurants for customers to choose from.
Search and Filter: Enables customers to find their preferred cuisine or restaurant quickly and easily.
Menu Display: Offers detailed menus from each restaurant, allowing customers to browse and select their desired dishes.
Order Placement: Facilitates easy and convenient online ordering.
Real-Time Order Tracking: Keeps customers updated on the status of their orders.
Payment Integration: Supports various payment methods for a smooth checkout process.
Order History: Allows customers to view their past orders, making it easier to reorder favorite dishes.

In addition to these features, Just-Eat.com also offers corporate food benefits, including flexible lunch allowances and meal benefits during overtime. This makes it a valuable tool for businesses looking to provide additional perks to their employees.

Remember, for the most accurate and up-to-date information, please visit the Just-Eat.com website.

Just Eat Pricing

Just-Eat.com is an online food order and delivery platform. It acts as an intermediary between independent takeaway food outlets and customers. The platform enables customers to search for local takeaway restaurants, place orders, and pay online, and to choose from pick-up or delivery options.

To join Just Eat, there's an upfront cost of £699 (+VAT). For every order, Just Eat takes a commission of 14% (+VAT) plus a 50p admin charge. These costs are typically passed on to the customer in the form of higher prices for the food items. Please note that prices for individual dishes and meals will vary depending on the restaurant and the specific items ordered.

It's also important to note that a considerable share of Just Eat's expenses come from marketing and courier costs. In 2022, the global marketing expenses of Just Eat totaled 735 million euros. These costs can also influence the final price paid by the customer.

Please visit the Just-Eat.com website for the most accurate and up-to-date pricing information.

Payment Method

Just-Eat.com offers several payment methods. Customers can pay with Cash, Credit card, Apple Pay, Android Pay, PayPal, and Takeaway Pay. Please note that some of these methods may vary across countries and restaurants. For immediate payment, Just Eat accepts payments via MasterCard, Visa and Maestro cards, as well as Google Pay, Apple Pay and PayPal. Customers can also choose to pay by cash when they collect their food. The choice of payment method will depend on what works best for the customer and which card they have at the time.

Just Eat FAQs

Just Eat Alternatives

Here are the top 10 alternatives to Just-Eat.com:

Uber Eats: A popular food delivery platform that operates globally.
Movylo: Offers personal and engaging messages to customers, driving them back more often to businesses.
ChowNow: An online ordering system and custom iPhone and Android apps for restaurants.
Foodpanda: Offers a convenient food ordering app, featuring the best restaurants in your neighborhood.
Grubhub: Provides a vast network of eateries in more than 400 of America’s best cities.
Delivery Hero: Holds the number one market position in America, Asia, and Europe.
Seamless: Offers menus from thousands of restaurants from hundreds of cities and exclusive discounts.
DoorDash: Known for its efficient delivery system and wide range of restaurant options.
Postmates: Offers delivery from your favorite restaurants, grocery stores, and more.
Amazon Prime Now: Provides ultra-fast delivery of meals from popular restaurants.

These platforms offer various features and services, so the best choice depends on specific needs and preferences.

How To Open A Just Eat Account?

To open an account on Just-Eat.com, follow these steps:

Head to the Just Eat website or app.
Click on "Create Account".
Enter basic information such as name, email, and password.
Alternatively, use an existing Facebook or Google account to sign up.

After creating the account, one can start ordering food from a variety of restaurants. Remember to add the correct address for delivery. Enjoy the culinary journey with Just-Eat.com!

Just Eat Return Policy?

Just-Eat.com acts as an intermediary between customers and restaurants. Therefore, it does not issue refunds directly. If a customer needs to request a refund, they need to contact the restaurant directly. It's important to note that the return policy may vary from restaurant to restaurant. Always check with the specific restaurant for their return policy.